Delivery & Returns
We encourage you to Contact Us with any questions or concerns regarding any of the goods we carry at SneakerFans prior to placing your order. While comfort preferences vary with each individual, SneakerFans will always provide the best available information to ensure that you are entirely satisfied with your purchase.
For all orders, processing and verification times range from same day to up to three (3) business days before an order ships. Additional time may be required during promotional periods. We cannot make any changes to the shipping address once an order has been placed.
For international orders, please note we do not cover the cost of duties or taxes for their respective territories.
SneakerFans is committed to delivering an exceptional customer experience. We hope you enjoy your purchase, but if you need to make a return, we will gladly issue a merchandise credit for the item(s) if the return is approved.
Here's what you need to know about processing a return:
Return requests must be submitted within 3 days after the item has been delivered. Please use the Order # from your order confirmation email (not your packing slip).
The item(s) being returned must be shipped to SneakerFans within 3 days after the return is approved.
The item(s) must be unworn and in the original condition that it was received in. The box must also be in the same condition as received. Shoe boxes should not be used as the packing box.
If a return is accepted, we will issue a merchandise credit for the original purchase price, minus a 10% restocking fee and shipping costs. A merchandise credit is non-transferable and can only be used at stadiumgoods.com. No refunds will be granted.
Please allow 10-14 business days from receiving your return to evaluate and process the return.
If you believe you have received a damaged or defective item, or there has been a fulfillment error, please email us at [email protected] with your order details and we will address it promptly.
Shipping and Handling
We do not accept C.O.D.’s on returned items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via FedEx, UPS, or insured Parcel Post.
Due to the nature of our consignment marketplace, we DO NOT offer exchanges of any kind. Since every item may have a different seller and level of availability, even identical items may vary in price.
If you purchased an incorrect size, you may submit a return request for merchandise credit. You may then use that credit to purchase the correct size, subject to availability. Please keep in mind that the returns process can take up to 14 business days before a merchandise credit is issued.
We cannot cancel an order once it has been placed. All confirmed orders will be subject to our standard return policy.
In the event an item becomes unavailable, we will cancel and fully refund your purchase back to your original form of payment. This may include cancellations on specific items within an order. You will be notified of any cancellations via email.
Early Access items are limited to one pair per customer. Orders placed for Early Access items are not guaranteed until tracking information is confirmed.